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“IT Starts With You”
Infineo - IT Starts With You
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IT Support Basics

How can IT Support Improve my business?
You don’t have to be an IT expert – we are. Infineo will take care of your IT systems, allowing you to get on with running your business. If you have a problem we will fix it quickly to minimise disruption. Whatever the problem it’s never “too small” or “too simple .” We provide you with unlimited helpdesk support for just that reason. Call our engineers and they will remotely connect to your PC and look at the problem with you – a friendly approach that fixes problems fast.

Our PC support service covers current Microsoft Windows and Apple Mac operating systems and the Microsoft Office applications that provide the backbone of most office administration. To enable our engineers to connect to your PC, you will need a broadband Internet connection.

To get immediate support from our specialist support team, simply call 0845 258 1040 and report your problem. Alternatively email the team on support@infineo.co.uk. The helpdesk is open Monday to Friday 8:30am to 5:30pm.

IT Support Basics includes:

 
Hardware & LAN  
Desktop Support for PC/Laptop or Apple Mac tick/check 
Hardware Fault Diagnosis tick/check
Printer Support & Fault Diagnosis tick/check
Network Support & Fault Diagnosis tick/check
Operating System  
Operating System Installation & Configuration tick/check
Operating Systems Fault Diagnosis & Remote Repair tick/check
Patch and Upgrade Support tick/check
Mac OS 10 and above tick/check
Windows 2000 and above tick/check
Applications  
Desktop Application Set-Up & Configuration tick/check
Patch and Upgrade Support tick/check
Antivirus / Anti-Spyware / Phishing tick/check
Microsoft Office Suite 2000 and above tick/check

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